10

Knowledge workers whose week the system would touch.

4h

Drafting, searching, summarising, ticket triage, reporting.

£45

Salary plus on-costs, divided by working hours. £45 is typical for UK SME knowledge staff.

60%

Share of the team genuinely using the system each week. We rarely model above 70% in year one.

Indicative annual capacity value

£51,840

≈ £1,080 per week. Of 10 people in scope, ~6 actively using the system at 60% adoption.

  • 48 working weeks per year
  • Value = people × adoption × hours × hourly cost
  • Excludes revenue upside, error reduction and customer impact