Knowledge workers whose week the system would touch.
Drafting, searching, summarising, ticket triage, reporting.
Salary plus on-costs, divided by working hours. £45/hour is a typical starting point for SME knowledge staff.
Share of the team genuinely using the system each week. We rarely model above 70% in year one.
Indicative annual capacity value
£51,840
≈ £1,080 per week. Of 10 people in scope, ~6 actively using the system at 60% adoption.
- 48 working weeks per year
- Value = people × adoption × hours × hourly cost
- Excludes revenue upside, error reduction and customer impact