Case studies

Real systems. Real operational value.

From planning intelligence and service desk automation to CRM-linked coaching workflows and bid-response platforms, Lumitec AI builds systems around real business data, real users and real operational constraints.

FRANCHISE SPEND INTELLIGENCE · DYNAMICS
312
Sites
£4.2M
Spend categorised
14
Coaching flows

Custom AI applications for a complex multi-site franchise network.

Data categorisation, cost analysis, operational insight and CRM-linked coaching workflows within Microsoft Dynamics — for a large multi-national franchisee group.

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PLANNING EVIDENCE SEARCH

Planning documents, submissions and evidence made searchable, usable and actionable.

Planning Inspectorate materials, public submissions and supporting evidence aggregated into a database-driven workflow for AI-assisted querying and retrieval.

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SERVICE DESK AI · PSA INTEGRATION
Ticket from call recording — #48122Created
Ticket from screenshot — #48123Created
Ticket from email thread — #48124Triaging

AI-assisted ticket creation and reporting across complex service desk systems.

Tickets created from call recordings, screenshots, emails and text input — plus deep reporting from more than 20 years of service data.

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RFP RESPONSE ENGINE
10 yrs bid historyWin themesDraft v3

Ten years of bid history turned into a practical RFP response engine.

More than a decade of successful and unsuccessful bid data ingested into a practical interface for drafting stronger tender responses.

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WEB · SEO · PPC
−75%
Ad spend
sustained
CTR ↑
Click-through
rising
CPC ↓
Cost/click
falling
Mobile-firstGoogle AdsSEO

An AI-driven web rebuild that cut monthly ad spend by over 75%.

A fully custom, mobile-first site plus SEO and Google Ads management — spend down while click-through and lead quality rose.

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