10+ years
Historic business data turned into searchable, usable operational intelligence for teams that need faster access to organisational knowledge.
75%+
Monthly ad spend cut for a growth business through an AI-driven web, SEO and PPC rebuild — while click-through and lead quality rose.
50+ years
Combined founder experience across IT, infrastructure and business systems — including 6+ years working specifically in applied AI.
What we do
AI succeeds when it is built around the business — not the demo.
The hard part is not finding an AI model. It is knowing what is worth building, keeping data safe, integrating with existing systems, and making sure the result still works when the tools, models and business requirements change. That is where Lumitec AI operates: production systems, real workflows, measurable value.
Your systems
Microsoft 365
Google Workspace
CRM · PSA
Documents & databases
Production layer
Lumitec AI
Identity · Permissions · Retrieval
- Multi-model routing
- Evals & monitoring
- Data boundaries defined up front
Your teams
Operations insight
Service desk
Sales & bids
Designed around your data.
We build around your existing systems, identity and permissions — Microsoft 365, Google Workspace, CRM, PSA, document stores and databases. Data handling is defined up front, with clear boundaries on access, storage and retention.
Multi-model, no lock-in.
We choose the right model and architecture for the workload — not the provider with the loudest marketing. Systems can be designed to move between models as quality, cost and capability change.
Built for production.
We design for monitoring, testing, permissions, reliability and support from the start. The aim is not a clever prototype — it is a system your business can depend on.
How we work
Three steps. One team. No handovers.
We do all three steps in-house — so you do not get one consultancy that sells you the strategy and a different one that fails to ship it.
01
Diagnose
A free, no-obligation AI Readiness Diagnostic. We spend a week or two learning how your business actually works, then hand you a full statement of work, a wireframe and a clear ROI case — what we'd build, what it's worth, and what it will and won't do. You only pay once we start building a proof of concept.
ScopeWireframeROI case
02
Build
A focused embedded team — tech lead, senior engineer, part-time AI ops engineer — shipping production AI on a 2-week cadence. Working in your tools, on your stack, behind your auth.
Backlog
In build
Shipped
03
Operate
Managed AI operations — for businesses that don't want to staff this internally. We monitor, update models when better ones come out, run evals before changes go live, and we're on-call for production issues.
All systems operational · evals passing
Model update — stagedEval 98.1%
On-call rotaActive
Each step is a service you can engage on its own — including rescuing a build that has stalled.
Free
AI Readiness Diagnostic
A free, no-obligation diagnostic that maps your highest-value AI opportunities — handed over as a full scope, wireframe and ROI case.
Explore → CoreProduction AI Build
A senior team shipping production AI on a two-week cadence — on your stack, behind your auth.
Explore → OngoingManaged AI Operations
Monitoring, model updates, evals before changes go live and on-call cover — so you don't have to staff it.
Explore → RescueStalled-Project Rescue
An honest review of an AI project that has stalled, and a clear route forward — refocus, rebuild or stop.
Explore →Case studies
Real systems. Real operational value.
From planning intelligence and service desk automation to CRM-linked coaching workflows and bid-response platforms, Lumitec AI builds systems around real business data, real users and real operational constraints.
312
Sites
£4.2M
Spend categorised
14
Coaching flows
Custom AI applications for a complex multi-site franchise network.
Lumitec AI is developing scalable custom applications for a large multi-national franchisee group, supporting data categorisation, cost analysis, operational insight and CRM-linked coaching workflows within Microsoft Dynamics.
Darren, Operations Director: "Lumitec understood the complexity quickly and turned it into practical systems our teams can actually use."
Read the case study →Planning Inspectorate submission — Ch. 1298% match
Public consultation response — batch 794% match
Environmental evidence appendix D91% match
Planning documents, submissions and evidence made searchable, usable and actionable.
Lumitec AI supported the Norwich to Tilbury action group by aggregating Planning Inspectorate materials, public submissions and supporting evidence into a database-driven workflow for AI-assisted querying, analysis and document retrieval.
Rosie, Campaign Lead: "Lumitec gave us a way to work with a huge volume of planning material without losing the thread."
Read the case study →Ticket from call recording — #48122Created
Ticket from screenshot — #48123Created
Ticket from email thread — #48124Triaging
20-yr reporting query — response timesRunning
AI-assisted ticket creation and reporting across complex service desk systems.
Lumitec AI built scalable front-end interfaces into complex PSA and CMS platforms, allowing tickets to be created from call recordings, screenshots, emails and text input, while unlocking deep reporting from more than 20 years of service data.
MSP Leadership Team: "The system turns fragmented information into structured tickets and usable insight for our helpdesk."
Read the case study →10 yrs bid historyWin themesDraft v3
Ten years of bid history turned into a practical RFP response engine.
Lumitec AI built a dedicated workflow to ingest more than a decade of successful and unsuccessful sales bid data, giving RFP teams a practical interface to draft stronger tender responses using historic knowledge that traditional systems could not surface.
Commercial Director: "Lumitec helped us unlock years of bid knowledge and turn it into something our teams can use at speed."
Read the case study →Team
The team you'll actually work with.
The senior people who scope your project are the same people who design, build, deliver and support it — from first conversation to production system. You work directly with the senior team the whole way through, with no hand-offs.
Co-Founder
Andrew Lee
Andrew has worked in IT since 1998, later founding and exiting a successful Managed Service Provider at the end of 2021. His background spans infrastructure, cybersecurity, managed services, client success and commercial technology delivery.
At Lumitec AI, Andrew focuses on turning complex AI requirements into production-ready platforms that can support ambitious SMEs, multi-site businesses and international organisations.
"AI has to be useful, scalable and commercially real — otherwise it's just noise."
Read Andrew Lee's profile →
Co-Founder
Andrew Walters
Andrew brings decades of experience across ERP, consultancy, industry and large-scale business systems. His work has centred on designing and delivering technology that supports complex operations and real business change.
At Lumitec AI, Andrew focuses on robust architecture, scalable platforms and practical systems that turn complex operational needs into usable business capability.
"Good technology should not just support the business — it should expand what the business is capable of."
Read Andrew Walters's profile →Let's talk about the system your business actually needs.
Tell us what you are trying to improve, automate, rescue or scale. We will spend 30 minutes with you, ask practical questions, and tell you honestly where AI can help — and where it cannot.
Book a free 30-min call →ROI Calculator
Model the commercial opportunity.
A simple starting point, not a quote. Use the sliders to estimate potential capacity, efficiency or cost impact. We will pressure-test the assumptions properly during the Diagnostic.
Knowledge workers whose week the system would touch.
Drafting, searching, summarising, ticket triage, reporting.
Salary plus on-costs, divided by working hours. £45/hour is a typical starting point for SME knowledge staff.
Share of the team genuinely using the system each week. We rarely model above 70% in year one.
Indicative annual capacity value
£51,840
≈ £1,080 per week. Of 10 people in scope, ~6 actively using the system at 60% adoption.
- 48 working weeks per year
- Value = people × adoption × hours × hourly cost
- Excludes revenue upside, error reduction and customer impact
FAQ
The questions owners actually ask.
Yes — that is exactly the kind of call we like. Many strong AI opportunities start with a business problem, not a technical brief. We will spend 30 minutes asking about your business and tell you honestly whether AI is worth exploring, and where to start if it is.
Hiring internally can take months before anything useful ships. Lumitec AI gives you senior AI, software, data and delivery capability without having to build the whole team yourself. We can help you move quickly, then support, operate or hand over depending on what your business needs.
Data handling is defined at the start of every engagement. We build around your existing systems, identity and permissions, including Microsoft 365, Google Workspace and other business platforms. Access, storage, retention and residency requirements are agreed before anything goes live.
We design systems to avoid unnecessary model lock-in. Where appropriate, workloads can be routed between different models or providers as cost, quality and capability change. The architecture matters as much as the model.
No. The Diagnostic is designed to identify what is genuinely worth building and what is not. If the right answer is "do not do AI yet," that is what we will tell you.
Diagnostics typically start within 2 weeks. Build timelines depend on scope, integrations and data readiness, but we work in focused phases so clients can see progress early rather than waiting months for a big reveal.
Yes. We can review stalled or underperforming AI projects, identify what is salvageable, and give you a clear route forward. If the project needs to be stopped or rebuilt properly, we will say so.
Most clients start with a Diagnostic. Build projects are scoped around the value, complexity and level of integration required, with smaller production builds typically starting in the tens of thousands.
Book a call
One conversation. Clear next steps.
Tell us where you are with AI — exploring, stuck, scaling or starting again. 30 minutes, no pitch — and if it's a fit, a free Diagnostic that hands you a scope, wireframe and ROI case. We respond within one working day, usually much sooner.
- A full statement of work, wireframe and ROI case — before you spend anything
- Honest answers on where AI can help, and where it cannot
- We respond within one working day, usually much sooner
Prefer not to book online? Email [email protected] or call +44 1904 916700.
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